Working on an Audit Task

Owned by Majo Francis
Apr 12, 2024
2 min read

  1. Click the ‘Start Audit’ button corresponding to an Audit Task to start actioning on it.

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  1. The next page lists all the service entitlements currently defined in the corresponding Assets schema for the selected Service. It lists the users along with their current roles to the service.

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  • Auditor has either Approve/ Revoke/ Modify a users access.

  • Once the Action is performed the ‘Actions Taken’ column displays the corresponding action done.

  • Auditor can click on the ‘Approve’ to approve/confirm a user’s access to a service.

  • While revoking, a confirmation is requested from the auditor.

  • Once revocation is confirmed, it creates a JSM ticket for the action of Service Desk team, to revoke the user from the Service.

  • While modifying an access role, auditor has the provision to edit the Roles for the user.

  • Once modification is confirmed, it creates a JSM ticket for the action of Service Desk team, to modify the roles of the user in the Service.

  • The Auditor has to action on all items on all the pages of the Audit Task.

  • Once done, he can click ' Finish Audit' button to mark the Audit Task items are completed.

Note : If all the entitlements are not actioned up on (Approved/ Revoked/ Modified) the Auditor won’t be able to mark the Audit as finished, an error message would be displayed to him.